"I not only use all the brains that I have, but all that I can borrow"

Woodrow Wilson (1856-1924)

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The Centre, under the directorship of Professor Moira Clark, provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought-leaders and experts/academics to help organisations to tackle today’s business challenges through an ongoing programme of workshops and highly focused research projects.

This Centre is one of a number of successful Centres of Excellence run by Henley Business School, one of Europe’s leading business schools with a global reputation for applied management research and an unparalleled reputation in UK board rooms. They align with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.

Each year, the Centre attracts a membership of between 10 and 20 organisations, each a leader in their sector. See our members for more details. Benefits of membership include involvement in the research programme, early access to the results, reports and papers and attendance for up to 3 delegates at the hands-on workshops. A copy of the membership agreement and further details can be provided on request.

Customer Management is at a crucial point in its development. It is emerging into, potentially, a management tool of great strategic importance. The future development of Customer Management depends not simply on more investment in IT, but on understanding how Customer Management really works; building transferable knowledge and turning it into effective practice.

If you are interested in becoming a member of the Henley Centre for Customer Management or just want to know more about it, please contact us.