Forthcoming Events

Each year, member organisations are entitled to places at each of the following events and activities:


2016 Workshop Programme

The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.

Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.

The 2016 schedule is as follows:

In order to effect a change to our future programmes so that they commence in July and end in June of the following year, the 2016/17 programme will last for 18 months. This will result in two additional workshops in the first half of 2017 as follows:

2016 Annual Conference

Customer Centricity in Practice

The 11th Henley Conference on Customer Management

The 11th Annual Conference of the Henley Centre for Customer Management will be held at the Henley Business School on November 2nd, 2016.

Join us and hear from a world class panel of speakers hosted by Professor Moira Clark.

You can find the full conference programme at Conference Details.

To register for the conference go to online registration form.

Other Events

Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.