Forthcoming Events

Each year, member organisations are entitled to places at each of the following events and activities:

2017-18 Workshop Programme

The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.

Centre meetings will typically include expert presentations, practitioner briefings and working sessions. We also target to hold some of our workshops on member premises. Part of the workshop is then given over to the host member providing the opportunity to demonstrate their particular approach to customer management to the full membership.

The 2017-18 schedule is as follows:


At our November 30th workshop,we were delighted to welcome Ardi Kolah who is an Executive Fellow and Director of the GDPR Transition Programme at Henley Business School

Ardi Kolah



You can see a video of Ardi's talk below and if you would like more details of the Programme you can find them on the main Henley Business School website at GDPR Transition Programme.





2017 Annual Conference - The 12th Henley Conference on Customer Management

The 12th Annual Conference of the Henley Centre for Customer Management was held at the Henley Business School on October 12th, 2017.

Regatta Week Conference

This event will be held at Henley Business school on July 6th, 2018 and marks the conclusion of the 2017-18 programme. Once again we will be hosting a morning conference followed by lunch and the opportunity to cruise into Henley and back along the regatta course.

Other Events

Professor Moira Clark and other members of the Henley team organise and/or speak at a number of events each year. Details of such events will be posted here when available.